What Makes a Great Warehouse Leader?

Warehouse managers wear many hats and must have a number of skill sets involving inventory control, budget development, data analysis, safety protocol implementation, facility and equipment maintenance, and more. None of those things will go smoothly, however, without a well-trained and dedicated staff. Attracting, motivating, and retaining your workers are the real keys to running a productive, efficient, and safe warehouse. Here’s a look at some essential attributes warehouse managers need to lead.

Excellent Communication Skills

It’s important when giving direction, whether written or verbal, that your message is understood correctly. That goes both ways–are you listening to and understanding what your staff is telling you? Allow your staff to bring up any issues that are affecting the workplace, and keep them loop about the business developments that affect them. If you find that your communication skills are lacking, be proactive about improvement: read books, online articles, take classes, or learn from other successful communicators.

Confidence & Flexiblity

Today’s warehouses are fast-paced environments, and effective managers need to be able to react quickly and confidently to urgent requests and unexpected issues that may arise. Being flexible and treating these situations as opportunities rather than aggravations will set good examples for your workers to follow.

Company Policies Knowledge

Your expertise on the company processes is invaluable when training new workers. Don’t just hand trainees a company handbook; fully understanding the company policies will start your new employees off on the right foot.

Motivational Skills

While money and benefits are important factors in attracting and retaining people, reward and recognition can go a long way in helping to meet that basic human need to feel appreciated. A successful reward and recognition program does not have to be complicated or involve money to be effective.

Teamwork Skills

Set goals that everyone on your team can be a part of. 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